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New shop design, still affordable

10% off everything in the shop

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questions and answers

Shipping and Payment

How long does shipping and processing take?

If no processing time is mentioned in the product description, the item is in stock and will be shipped on the next working day after receipt of payment.

The product will usually arrive within 2-3 days.

Is international shipping possible?

Yes, of course – we ship to all EU countries as well as Switzerland. Shipping costs are a flat rate of €11.99.
For deliveries to Switzerland: Unfortunately, we can only ship products that fit into a single package measuring a maximum of 60 x 60 cm. If an item requires shipping in multiple packages, delivery to Switzerland is currently not possible.
Therefore, we ask for your understanding that we cannot ship certain products such as frames, feed, jars or hives to Switzerland.

I don't have PayPal. Can I order without PayPal or Klarna?

Yes, of course you can also pay for your order by prepayment or credit card.
Thanks to fast bank processing, advance payments usually reach us on the same day, allowing us to ship your order the next working day.

Questions about the product and returns

Can I return items?

You can easily return items to us within 30 days of receiving your order.
Please ensure that the items are in mint condition – i.e., unworn or unused, with original tags and in the original packaging .

I would like to see the article; where can I do that?

Would you like to experience our products firsthand? Feel free to visit our warehouse in Iserlohn and see the quality for yourself. Is that too far? No problem – we regularly attend the most important beekeeping trade fairs in Germany and Austria.